Contact
Write to the ranking desk
The address is [email protected]. Replies go out in English, normally within one business day, and always from a person rather than an autoresponder. There is no phone line and no live chat: casino operators run their own 24/7 support, and that is the right place for anything touching your balance.
What to include so a re-test can start
- The brand name as it appears in the ranking, for example Winshark Casino.
- The date and the local time zone of what you saw.
- The exact figure that differs from ours, such as a cashout that ran past 10 hours.
- A screenshot of the cashier or terms page, with your account number cropped out.
Those four items let a tester reproduce the case on a funded account the same week. A report that a bonus ceiling or a withdrawal window has moved is the fastest way to get a rating corrected.
What this desk cannot do
We hold no account with any operator on your behalf, so we cannot release a payment, lift a verification hold or reverse a closure. We do not give legal or tax advice. Where a licensing body runs a complaints channel we will name it, and for anything to do with the pace of your own play, the services listed under responsible gambling are open before a dispute ever starts.